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We studied the entire travel journey-from our customers’ initial desire to travel to booking a trip to being in transit to being at the destination itself.” “Capital One customers love to travel, but we knew there were pain points they experienced throughout the travel process,' Nettles said. 'We spent a lot of time talking to our customers to truly understand where those pain points existed so we could deliver more value.

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The new travel booking experience will deliver smarter features not found anywhere else in the credit card industry, including predictive pricing models, free price drop protection on flights, and the option to freeze a flight price for up to 14 days, so you can come back and book it later. We felt that together we could create a unique travel booking experience for cardholders and combat existing pain points in the current booking process.” “Not only were they extremely data-driven and design-forward, but they were customer friendly, which aligns completely with Capital One. “We had several conversations with different travel companies, viewed countless demos, and found that Hopper was really doing things differently,” says Jamie Nettles, Head of Travel Rewards at Capital One. That’s why Capital One partnered with Hopper to develop a new, smarter travel booking experience-Capital One Travel-which is currently live in beta. While travelers are getting accustomed to the idea of working from anywhere, allowing them to travel more freely, there has been an increased desire for flexibility and improved customer experience. Nearly half of Americans (44.9%) are planning to take at least one holiday-related trip this season, just slightly less than 2019 levels (52.8%). There’s been significant momentum around domestic flight searches for folks planning to head home for the holidays. “While international travel has still not fully recovered and business travel is still down from pre-pandemic levels, we are seeing strong signals of recovery, and we expect travelers to continue to get back out there.” “As the pandemic recedes, we’re seeing tremendous progress and recovery in the industry,” says Fred Lalonde, CEO and Co-Founder of Hopper.

In July 2021, Americans spent $98.5 billion on travel, which approached that of 2019 levels. While the COVID-19 pandemic limited opportunities to travel in 2020, Americans are visiting their favorite destinations again.